Vonage Workd
Telephony integration

Run your calls and Workd’s calls on the same Vonage platform

Already on Vonage? Workd answers and places calls through the Vonage Voice API, checks numbers before it dials and follows up by SMS or WhatsApp, on the platform your team already uses.

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What Vonage powers in Workd

  • Voice APIInbound and outbound calls
  • Messages APISMS, MMS and WhatsApp
  • Number InsightValidate and enrich phone data
  • AI StudioVonage’s AI capabilities
ConnectionVonage Voice API
The gap

Two phone systems means two sets of call history

Vonage, now part of Ericsson, brings long telecom experience to communications APIs, and its Voice API pairs carrier-grade reliability with developer-friendly tools.

If your team already runs on Vonage, adding Workd keeps everything on one platform: your team’s calls and Workd’s calls side by side.

What stays the same
  • Your Vonage platform and numbers
  • Your team’s existing call setup
  • One place for call history
  • Recording retention you configure
By voice

Calls and follow-ups, one platform

Workd calls, checks numbers and follows up, all on Vonage.

Before an outbound campaign
“Call the accounts on the reactivation list this afternoon”

✓Numbers checked with Number Insight, then calls placed through Vonage

After a call
“Send them the order confirmation on WhatsApp”

✓Confirmation sent through the Vonage Messages API

What Workd adds

Vonage capabilities in Workd

Voice API

Full programmatic control over calls, with NCCO call control for complex conversation flows.

WebSocket audio

Real-time, low-latency two-way audio streaming for Workd’s speech processing.

Call recording

Automatic or on-demand recording, stored securely with retention you configure.

Number Insight

Validate numbers before calling and identify carrier, line type and roaming status.

Virtual numbers

Local and toll-free numbers that give Workd a local presence in your markets.

Messages API

SMS, MMS and WhatsApp from one API, for follow-ups after voice conversations.

Questions about Workd and Vonage

Do we have to move off Vonage?

No. Workd runs on the Vonage platform you already use.

Can Workd use our existing numbers?

Yes, and Vonage virtual numbers can add local presence where you need it.

Can Workd follow up on WhatsApp?

Yes. The Vonage Messages API covers SMS, MMS and WhatsApp.

Are calls recorded?

Recording can be automatic or on demand, with retention you configure.

Workd also connects to

Try it right now: call our AI

Give everyone on your team their own AI agent.

Distributors from $5M to $1.5B run their sales, orders and deliveries on Workd. Live on the ERP you already run in two to four weeks.