Industries · Pharmaceutical

Your reps know every pharmacy’s licenses before they walk in

Your reps, inside sales and compliance team ask Workd out loud for license status, NDC details, lot and cold chain history and account trends, with every check logged. Run your pharmaceutical distribution business by voice.

Talk to our AI

Try a sample conversation

The reality

In pharma, the answer has to be right and on the record

Under DSCSA every transaction, shipment and unit has to be tracked, verified and documented. Add state licensing, DEA controlled substance rules, cold chain and customer credentialing, and every answer your team gives depends on several systems.

So reps go into pharmacies without the full picture, inside sales checks licenses on separate screens and compliance spends days on audit prep. Any AI your team uses has to log every action, explain every decision and escalate every exception to a person.

Every order needs DEA and state license checks
Reps walk in without license status or buying trends
Audit prep takes days of pulling records
Recalls mean searching shipment history by hand
A pharmacist unpacking a delivery tote in an independent pharmacy
Pharmaceutical

Every order license-checked before it ships.

A day in pharmaceutical distribution

The same day, run two ways

  1. 6:00 AMCold chain receiving
    Today

    Cold chain shipments arrive. Staff log temperatures, check lot numbers and match them to POs by hand. One error is a compliance issue.

    With Workd

    Workd checks receiving data against the PO, reviews the temperature log and verifies lot numbers. Receiving asks out loud about anything flagged and gets the answer.

  2. 8:00 AMRep’s first pharmacy
    Today

    A rep walks into a pharmacy without knowing a state license renews in six weeks or that generic buying dropped this quarter.

    With Workd

    The rep asks Workd in the parking lot. Licenses are current with one renewal coming, generics are down, and the last insulin shipment’s cold chain held.

  3. 9:30 AMOrder check
    Today

    Inside sales checks each NDC, the pharmacy’s DEA registration and state licenses on separate screens before an order can go.

    With Workd

    Inside sales asks Workd. Every NDC, DEA registration and state license is checked against the order before it moves, with the result logged.

  4. 11:00 AMAudit prep
    Today

    Quarterly audit prep starts. The team spends days pulling documentation and reconciling controlled substance logs.

    With Workd

    Compliance asks Workd for the audit package. Chain-of-custody records are complete and current, so prep takes hours, not days.

  5. 1:00 PMRecalled lot
    Today

    A recall notice arrives. Staff search records by hand to find every customer who received the lot.

    With Workd

    Compliance enters the lot. Workd finds every customer who received it, and the team sends notifications and return instructions the same day.

  6. 4:00 PMVisits logged
    Today

    Reps’ notes about pricing asks and competitor offers never get written down.

    With Workd

    Reps talk through their visits on the drive back. Workd logs each one and puts the pricing review on the rep’s list with the account history attached.

Ask it anything. Tell it what to do.

One shipment, start to finish

Every inbound shipment verified, with the audit trail written for you

  1. 1
    Received

    Shipment arrives

    Inbound product is logged against the PO.

  2. 2
    Verified

    T3 and serial check

    Product identifiers and transaction documents are checked. Suspect product is quarantined.

  3. 3
    Cleared

    License and eligibility

    Outbound orders are matched to each customer’s DEA and state credentials.

  4. 4
    Documented

    Audit trail complete

    Every step is logged with timestamp, data used and who approved it.

Exceptions never ship on their own: they go to your compliance team with full context.

How Workd fits

How Workd works for pharmaceutical distribution

For your sales reps

Reps ask for license status, buying trends and lot history before every visit and log the visit by talking, knowing every product they discuss is one the customer can buy.

  • ✓Account briefings by voice
  • ✓Eligibility built in
  • ✓Pricing and AWP at a glance
  • ✓Visits logged for them

For inside sales

Inside sales asks about NDCs, stock, contract pricing and eligibility out loud, and Workd checks each order against the customer’s credentials before it moves.

  • ✓NDC lookups
  • ✓DEA and state license checks
  • ✓Contract pricing
  • ✓History with lot and serial

Customer credentialing

Workd tracks DEA registrations, state pharmacy licenses and board authorizations, warns before they lapse and keeps product visibility in line with current credentials.

  • ✓DEA and state licenses
  • ✓Alerts before expiration
  • ✓Automatic eligibility updates
  • ✓340B entity verification

For your compliance team

DSCSA, DEA and state board compliance is part of every transaction. Compliance asks for records, recalls and audit packages and gets them in minutes.

  • ✓DSCSA transaction checks
  • ✓Controlled substance tracking
  • ✓Complete audit trails
  • ✓Fast recall response

Smart reorder cycles

Workd learns each customer’s dispensing patterns and tells the rep who is due, with FEFO picking, expiration alerts and short-date handling built in.

  • ✓Usage-based reorder suggestions
  • ✓FEFO picking
  • ✓Short-date alerts
  • ✓Lot rotation
What it does

What your team can do with Workd

Ask about any pharmacy

“Are Valley Pharmacy’s licenses good, and how’s their buying?” Reps and inside sales get license status, trends and open orders in one answer.

  • ✓License status and renewals
  • ✓Buying trends
  • ✓Lot and cold chain history

DSCSA transaction verification

Workd checks inbound and outbound transactions, verifies product identifiers, flags suspect or illegitimate product and assembles complete T3 documentation before product moves.

  • ✓Product identifier checks
  • ✓Suspect product quarantine
  • ✓Trading partner verification

Controlled substance tracking

Every Schedule II to V unit and transaction is tracked. Workd flags discrepancies and suspicious ordering patterns to your compliance team before shipments leave.

  • ✓Discrepancy detection
  • ✓Suspicious order alerts
  • ✓CSOS and DEA documentation

Complete product data

Workd brings in Medi-Span (Wolters Kluwer) for images, therapeutic classes, pricing benchmarks and generic equivalents, and DailyMed (NIH) for current FDA labeling, medication guides and REMS requirements.

  • ✓NDC-10 and NDC-11
  • ✓Serial, lot and expiration
  • ✓Labeling change alerts

Recall and lot management

Enter the recalled lots and Workd finds affected product in stock, in transit and already shipped, builds the customer notification list and creates the recall documentation.

  • ✓Affected customers found fast
  • ✓Hold and quarantine orders
  • ✓Return and destruction tracking

License-filtered ordering

Your CRM and storefront show each customer only what their DEA registration, state licenses and board authorizations allow, so pharmacies can reorder on their own when your team is busy.

  • ✓Catalog filtered by credentials
  • ✓State-specific restrictions
  • ✓340B eligibility applied
Your numbers

Put your own numbers in

Move the sliders to match your operation. The result is an estimate from the numbers you enter, not a benchmark.

Estimated annual revenue at risk
 
per year, calculated from the numbers you enter
Your systems

Works with the ERP you already run

Your team asks out loud and Workd reads live stock across every branch, customer pricing, open orders and account history from your ERP, then writes their visits, quotes and orders back to it. Nothing gets ripped out.

See every integration →

Related verticals and modules

Questions we hear

What can my reps ask Workd before a visit?

Anything your systems know about the pharmacy: DEA and state license status and renewals, buying trends, open orders, contract pricing, and lot and cold chain history on recent shipments. After the visit they can tell Workd what happened, and it logs it.

How does Workd keep audit-ready documentation?

Every action is logged with a timestamp, the data it used, the decision and why. When an auditor asks why a product shipped to a customer, you can show the credential check, the eligibility check and the approval chain right away.

What happens when Workd flags a compliance issue?

Flagged items are quarantined and can’t ship until resolved. Your compliance team gets the full context: what was flagged, why and what is needed. Workd never makes the judgment call on a compliance exception; a person does.

Can Workd handle 340B requirements?

Yes. Workd verifies covered entity status, checks product eligibility, supports 340B inventory segregation, flags potential duplicate discounts and routes exceptions to your 340B team, with a complete record for every transaction.

Is Workd built for FDA 21 CFR Part 11?

Workd is designed with Part 11 in mind: electronic signatures, audit trails, access controls and data integrity. We work with your compliance team to make sure your setup meets your requirements.

Which systems does it connect to?

Workd connects to the ERPs and compliance systems pharmaceutical distributors run, including SAP S/4HANA, Oracle Health Sciences, TraceLink for DSCSA, Antares Vision for serialization, and Controlant or Sensitech for cold chain monitoring.

Try it right now: call our AI

Give everyone on your team their own AI agent.

Distributors from $5M to $1.5B run their sales, orders and deliveries on Workd. Live on the ERP you already run in two to four weeks.