Your counter, inside sales and outside reps ask Workd out loud for stock at every branch, contractor pricing, order status and account history, and it logs what they did. Run your plumbing distribution business by voice.
Try a sample conversation
A plumber wants to know you have an unusual PEX fitting before he drives across town. The answer is in your ERP, but finding it means a lookup screen, a SKU guess and a call to another branch.
Plumbing supply serves service plumbers who need parts now and commercial contractors who need quotes and job tracking. Your counter, inside sales and reps juggle both, and the systems that hold the answers are the ones they like least.
The counter knows the answer before the plumber finishes asking.
The counter is packed. Plumbers ask for parts by description, like “the brass thing that connects to the PEX,” and staff guess at SKUs or go find the one person who knows.
Counter staff describe the part to Workd out loud. It matches the catalog, says which branch has it and what this plumber paid last time.
An outside rep heads to a commercial contractor without knowing which jobs are open or what they bought elsewhere last month.
The rep asks Workd on the drive: two jobs are in rough-in, fixture orders are late on one and water heater buying moved to a competitor.
A contractor sends a rough-in list for an apartment complex. Inside sales spends hours building the quote line by line across fittings, fixtures and pipe lengths.
Workd reads the rough-in list, matches it to inventory, applies contract pricing and flags lead-time items. Inside sales reviews it the same morning.
Inside sales spends the afternoon looking up order status for contractors, one screen at a time.
Inside sales just asks: “Where’s the Reeves order, and is anything backordered?” The answer comes back with dates from your ERP.
Showroom leads sit in a paper book. Nobody remembers which homeowner was waiting on a quote.
The showroom consultant asks Workd who’s waiting on a quote and logs each follow-up by voice as it happens.
Reps’ visit notes stay in their heads. The CRM is a week behind.
Reps talk through the day on the drive home. Workd logs every visit, updates the job and sets tomorrow’s follow-ups.
Counter staff repeat the plumber’s description to Workd, in his words.
It matches the description to your catalog and checks stock at every branch.
Staff say “hold it,” and the order goes on his account for will-call.
He gets a ready text, walks in and picks it up.
An example from the counter, from the first question to parts waiting for pickup.
Counter staff ask for parts by description, stock at other branches and what the contractor usually buys, without leaving the customer in front of them.
Reps get a briefing before every contractor visit and log the visit by talking. Commercial projects and showroom sales get their full attention.
Order status, backorders, quotes and pricing come back from your ERP when inside sales asks, so they stop clicking through screens.
Workd learns each plumber’s pattern, from frequent PEX and fitting restocks to what each phase of a commercial job needs, and tells the rep who is due.
Consultants ask who’s waiting on a quote and log appointments and follow-ups by voice, so no homeowner falls through.
“Do we have a three-quarter inch PEX to copper adapter, and what does Reeves pay?” Workd understands trade terms, checks every branch and offers alternatives when the exact item is out.
Workd reads material lists in any format, from engineer PDFs to handwritten lists, matches products, applies job pricing and drafts a quote for inside sales to review.
Before a visit or a call, reps ask what a contractor bought, what’s open and what changed. After it, they say what happened and Workd logs it.
Workd tells plumbers when orders are ready, reminds them about unclaimed orders and shows the counter who is coming.
Reps ask who usually stocks up on PEX fittings about now. Workd lists the contractors and what they usually take.
When your team is slammed, Workd can take a contractor’s availability call, check stock and hand anything urgent to your team.
Move the sliders to match your operation. The result is an estimate from the numbers you enter, not a benchmark.
Your team asks out loud and Workd reads live stock across every branch, customer pricing, open orders and account history from your ERP, then writes their visits, quotes and orders back to it. Nothing gets ripped out.
See every integration →
Epicor EclipsePlumbing workflows Epicor Prophet 21Two-way sync 
Infor SX.eInventory and pricing 
NetSuiteCloud integration 
Sage 100Long-running installs Yes. Your counter staff can repeat a plumber’s words, like “three-quarter inch PEX to copper adapter,” and Workd matches it to your catalog. When the exact item is out of stock it offers alternatives.
Anything your systems know about a contractor: what they bought, open orders and backorders, job pricing, stock at every branch and their last visit. They can also tell Workd what happened, and it logs the notes and follow-ups.
It can, as a backup when your team is busy: it checks stock, holds parts for will-call and passes anything urgent to your team. The main job is giving your own people answers on demand.
No. Workd gives your counter faster answers and takes the lookups and typing off their plate, so they can help the contractors with complex jobs.
Workd connects to the ERPs plumbing distributors run, including Epicor Eclipse, Epicor Prophet 21, Infor SX.e, NetSuite and Sage 100, and reads your live stock and pricing.
Distributors from $5M to $1.5B run their sales, orders and deliveries on Workd. Live on the ERP you already run in two to four weeks.