A Dallas distributor of generic prescription medications switched CRMs, and for once the reps were the ones asking for it.
When we moved to Workd, I had several reps immediately who said that this was one of the best CRMs they had. It checked off every box.
Axia Medical Solutions is a wholesale distributor of generic prescription medications headquartered in Dallas, Texas. When they decided to switch CRMs, they knew it would be a challenge, getting reps to adopt new software always is.
But something different happened with Workd. "I had several reps immediately who said that this was one of the best CRMs they had," recalls the team. "It checked off every box."
The difference? Speed. In pharmaceutical distribution, every second counts. When a pharmacy owner picks up the phone, they're not sitting around waiting for a sales call, they're busy. Axia's reps are "on the countdown as soon as they say hello."
The questions come fast: What's the NDC number? How many units do you have in stock? When can it ship? What was the last price I paid? With Workd, Axia's reps navigate the system fast enough to answer every question before the pharmacy owner has to get back to work.
Since implementing Workd, Axia has scaled from a handful of people to over 20 on their sales team, with each rep making 100 calls per day. That translates to thousands of calls over just a couple of weeks. "To be able to have a platform like that is crucial," says the team. "That is something that we absolutely have to have."
Their previous CRM couldn't show stock, so reps couldn't answer "how many do you have?" without checking another system.
Different platforms and different spreadsheets. Reps hunted across systems for every answer.
At 100 calls a day per rep, dialing by hand ate into selling time.
Last sale, pricing, inventory, contact details and the last conversation, in one place.
NDC numbers, unit counts, ship dates and last price paid: what pharmacy owners actually ask.
The setup that worked for a handful of reps works the same for 20+.
Pharmacy owners give a rep about a minute. Workd puts every answer on the rep's screen, and Workd, the Workd agent, can answer them out loud.
Thousands of calls across the team every few weeks.
Scaled from "a handful of people", with Workd growing alongside.
Scattered spreadsheets and systems replaced by one place.
Distributors from $5M to $1.5B run their sales, orders and deliveries on Workd. Live on the ERP you already run in two to four weeks.