NetSuite Workd
ERP integration

Your field team runs NetSuite by voice, from the truck

Keep NetSuite as your system of record. Your team asks Workd for stock, pricing and balances and places orders out loud, and every transaction lands in NetSuite. No SuiteScript project required.

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What syncs with NetSuite

  • Orders and invoicesComplete transaction sync
  • CustomersLive customer records
  • InventoryStock across every location
  • PricingPrice lists and customer tiers
ConnectionSuiteTalk REST and RESTlets
The gap

NetSuite was built for screens, not for the field

NetSuite is a solid, cloud-based ERP. It runs your financials, inventory and orders, and Oracle keeps it updated. It is also a general-purpose system, not one built around distribution field sales.

Its interface is made for clicking and typing. Outside reps get busy mobile screens and saved searches, and distribution dashboards usually mean customization. Workd adds the voice and distribution layer on top, and NetSuite stays where it is.

What stays the same
  • NetSuite stays your system of record
  • Financials, inventory and orders stay in NetSuite
  • No data migration
  • No SuiteScript or SuiteApp project
By voice

Say it once, and it's in NetSuite

Your team talks to their Workd agent the way they would talk to a colleague. Workd does the typing.

Checking stock before a promise
“What's available on SKU 8843 for same-day delivery?”

✓Answered from live NetSuite inventory across locations

Ordering from the customer site
“Create an order for Metro Plumbing and add it to today’s route”

✓Sales order created in NetSuite and added to the route

Quoting on the spot
“What's the contractor price on the Delta faucet?”

✓Price read from the customer’s NetSuite price level

Leaving a note for the driver
“Equipment room is locked, reschedule the delivery for the afternoon”

✓Note saved on the order and delivery rescheduled

What Workd adds

The distribution layer NetSuite doesn't ship with

Ask instead of searching

Skip saved searches. Ask "What is Metro Supply’s balance?" or "How many SKU-4892 do we have in Dallas?" by voice or text.

Orders by voice

"New order for Johnson Industrial, 100 bearing assemblies, ship to Northside." Workd creates the order in NetSuite.

Distribution dashboards

Route performance, stock by warehouse and truck, customer order patterns and rep activity, from NetSuite data.

Alerts that matter

Workd watches inventory, customer buying patterns and margin thresholds and tells the right person.

Follow-up on its own

Dormant accounts get a call, truck stock gets a replenishment nudge and aging quotes get a follow-up.

Customer self-service

Customers check orders and get answers by phone or chat, fulfilled from NetSuite, without a custom portal.

How it connects

How Workd connects to NetSuite

SuiteTalk REST

NetSuite’s REST API for record operations.

  • ✓Real-time transactions
  • ✓Orders, customers, items
  • ✓RESTlets where needed

SuiteQL

SQL-like queries for complex lookups across records.

  • ✓Multi-record queries
  • ✓Fast answers to spoken questions
  • ✓Reporting scenarios

SuiteAnalytics

Access to the underlying data for dashboards and monitoring.

  • ✓Distribution dashboards
  • ✓Inventory and margin alerts
  • ✓Customer health signals

Questions about Workd and NetSuite

Do we have to replace NetSuite?

No. NetSuite stays your system of record. Workd reads from it and writes orders, notes and updates back into it.

Do we need SuiteScript developers?

No. Workd connects through SuiteTalk REST and SuiteQL with a pre-built integration, so there is no custom SuiteCloud project to run.

How long does it take to set up?

Most teams are live in two to four weeks. We confirm the details for your NetSuite account and setup on the demo.

What can Workd write back to NetSuite?

Sales orders, customer notes and updates, and follow-up tasks. You choose what she can read and what she can write.

Workd also connects to

Try it right now: call our AI

Give everyone on your team their own AI agent.

Distributors from $5M to $1.5B run their sales, orders and deliveries on Workd. Live on the ERP you already run in two to four weeks.