Workd takes and makes calls on Twilio’s voice network, from local numbers in your customers’ area codes, with SMS follow-up after the call. Use Workd’s managed setup or your own Twilio account.
What Twilio powers in Workd
When Workd makes or receives a call, the telephony underneath has to be reliable. Dropped calls, choppy audio and carrier problems undo everything else.
Twilio handles that infrastructure for Workd, so your customers get clear calls and you keep the numbers your customers already know.
Workd answers, calls out and follows up by text, all over Twilio.
✓Answer read back from your ERP and the call logged on the account
✓Outbound call placed from a local number in the customer’s area code
Workd makes and receives calls through Twilio Programmable Voice, with full control over call flow, recording and real-time audio streaming.
Numbers in your customers’ area codes, so calls look local to the people you call.
Automatic recording for compliance, training and quality, stored securely and reachable in Workd.
After a call, Workd texts confirmations, payment links or follow-up details.
According to Twilio, its network reaches 180+ countries, so you can call customers wherever they are.
Twilio’s carrier relationships give call quality and text deliverability that consumer internet calling can’t match.
We handle the Twilio setup. You just use Workd.
Connect your existing Twilio account and keep your relationship with Twilio.
No. Workd can run the Twilio setup for you, or connect to your existing account.
Yes. Bring your numbers to Workd, or provision new local numbers in your customers’ area codes.
Calls can be recorded automatically for compliance, training and quality, and payment portions are left out.
Yes. She sends SMS confirmations, payment links and follow-ups after a call.
Distributors from $5M to $1.5B run their sales, orders and deliveries on Workd. Live on the ERP you already run in two to four weeks.
Salesforce
HubSpot
NetSuite
Epicor Prophet 21
Microsoft Dynamics
SAP
Sage
Acumatica
QuickBooks
Infor