Some customers will always call. Workd takes their orders into Shopify at their account pricing, answers where-is-my-order questions and reaches out when it is time to reorder.
What syncs with Shopify
More distributors are using Shopify’s B2B features: company accounts, custom pricing, draft orders and net terms make it workable for wholesale.
But Shopify is built for browse, add to cart and check out. Distribution also means customers who prefer to call, proactive outreach, AR follow-up and reorder reminders. Workd adds that layer on top of your store.
Customers and reps talk to Workd the way they would call the branch. The orders land in Shopify.
✓Order created in Shopify with the account’s B2B pricing
✓Answered from live Shopify order and fulfillment data
✓Brief built from Shopify order history
✓Follow-up calls queued for overdue net-terms accounts
Workd takes phone orders and creates them in Shopify with the customer’s account pricing.
Where-is-my-order questions answered from live Shopify data.
Workd learns buying patterns and reaches out when it is time to reorder.
For accounts on net terms, Workd follows up on open invoices.
Lapsed customers get a call, not just another email.
Before calling a customer, reps get a brief on order history and patterns.
GraphQL access for orders, customers, products and inventory.
Real-time events for order updates, customer changes and fulfillment.
Company accounts, customer-specific pricing, draft orders and net terms.
No. Shopify stays your store. Workd adds phone ordering and outreach on top and writes orders back into Shopify.
Yes. Workd uses the customer’s company account and price list in Shopify.
Account pricing and net terms rely on Shopify’s B2B features. We confirm what your store has on the demo.
Most teams are live in two to four weeks.
Distributors from $5M to $1.5B run their sales, orders and deliveries on Workd. Live on the ERP you already run in two to four weeks.
Salesforce
HubSpot
NetSuite
Epicor Prophet 21
Microsoft Dynamics
SAP
Sage
Acumatica
QuickBooks
Infor