RingCentral Workd
Telephony integration

Workd answers your RingCentral lines and hands off warm

Customers call the numbers they already know. Workd handles order status, balances and stock checks, and transfers to your team with a summary when a person is needed.

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What Workd does on RingCentral

  • Call handlingWorkd answers RingCentral lines
  • Transfer to peopleWarm handoff to your team
  • Call analyticsYour team and Workd in one report
  • MessagingSMS through RingCentral
ConnectionRingCentral REST APIs
The gap

Your phones work. Your team is still stuck on routine calls.

Many distributors run their business phones on RingCentral: phone, video and messaging in one place. Your team knows it, IT manages it and your numbers live there.

Adding Workd lets Workd use the same phone system. Customers call your RingCentral numbers and Workd handles the routine questions. Outbound calls show your caller ID, and when a conversation needs a person, the transfer is seamless.

What stays the same
  • RingCentral stays your phone system
  • Your numbers and caller ID
  • Your IT setup and admin
  • One call history for people and Workd
By voice

One phone system, people and Workd together

Customers call the numbers they know. Workd answers, and your team takes over when it matters.

Customer calls the main line
“What’s the balance on our account?”

✓Answered on your RingCentral number from live account data

Call that needs a person
“I want to talk to Dana about a credit”

✓Warm transfer to Dana with a call summary

What Workd adds

How Workd works with RingCentral

Inbound handling

Workd answers your numbers for order status, account balance and inventory checks, warm-transfers to your team and captures call summaries.

Outbound calls

Workd calls for AR follow-up, reactivation and follow-ups under your business caller ID, with recording and one call history.

Combined reporting

Call analytics for your team and Workd in one place.

Messaging

Text follow-ups through RingCentral after a call.

How it connects

How Workd connects to RingCentral

RingCentral APIs

Call control, messaging and analytics through RingCentral’s REST APIs.

WebRTC

Real-time audio handling for natural conversations with Workd.

Webhooks

Event-driven integration for call events and messages.

Questions about Workd and RingCentral

Do we have to change phone systems?

No. Workd works on your RingCentral numbers and your team keeps using RingCentral.

What happens when a caller needs a person?

Workd warm-transfers the call to the right person with a summary of the conversation.

Do outbound calls show our number?

Yes. Workd’s outbound calls use your RingCentral caller ID.

Can we see Workd’s calls next to our team’s?

Yes. Reporting covers both, with one call history per customer.

Workd also connects to

SalesforceHubSpotNetSuiteEpicor Prophet 21Microsoft DynamicsSAPSageAcumaticaQuickBooksInfor See every integration
Try it right now: call our AI

Give everyone on your team their own AI agent.

Distributors from $5M to $1.5B run their sales, orders and deliveries on Workd. Live on the ERP you already run in two to four weeks.

Get a Demo Talk to our AI: (248) 522-9680