Your customers' licenses change between your orders.
You checked the license when you opened the account. Since then the physician may have moved states. The pharmacy permit may have lapsed. The board may have put someone on probation. None of that shows up in your ERP, and the next order ships anyway.
Prescription devices can only go to licensed practitioners or to businesses lawfully distributing them (21 CFR 801.109). Several states also license device and DME distributors and tell them who they may sell to. The risk sits in the gap between checks.
What WorkdID checks, every day
| Source | What WorkdID watches |
|---|---|
| State boards of pharmacy | Pharmacy permits, wholesale and distributor licenses, status, and expiration dates in all 50 states |
| State medical boards | Physician and practitioner licenses, status, and board actions |
| NPI registry | Provider and organization records, deactivations, and whether the record matches the account |
| DEA | Registration status and schedules for accounts that buy controlled substances |
| Disciplinary records | Suspensions, probation, consent agreements, and revocations, flagged within a day of posting |
What your team sees
- One list of accounts that need attention, sorted by what is about to block an order.
- Expiration alerts at 90, 60, 30, and 7 days, so renewals get chased before they lapse.
- The board record behind every flag, captured the day of the change.
- A full history for audits. Who was checked, when, against which source, and who cleared it.
- License status next to the customer record, so sales sees it too.
Built for the way distributors sell
Medical device and supply distributors sell to a mix of customers. A single book can hold hospitals, surgery centers, physician offices, pharmacies, and home medical equipment suppliers. WorkdID matches each account to the right license records, including DBAs, parent companies, and multi-state operators.
It works on its own beside your current ERP or CRM. Accounts come in by API, CSV, or an integration with systems like Epicor, NetSuite, SAP, and Sage. If you move onto the Workd platform, WorkdID becomes part of order entry and can hold an order until compliance clears the account.
Your compliance team stays in charge.
WorkdID does the lookups nobody has time for. Your team makes the calls on the accounts it flags. At many distributors, one or two people carry the whole book of licenses. WorkdID gives those people a daily list instead of fifty websites.