Voice AI & Customer Service

Your phones ring all day with the same questions: "Do you have this in stock?" "Where's my order?" "Can I get a price on 500 units?" Every one of those calls is an opportunity to delight a customer or lose one. Voice AI lets you do both better than a human can, 24 hours a day, without putting anyone on hold.

In this session, you will see live demonstrations of AI voice agents handling real B2B scenarios: taking orders over the phone, checking inventory in real-time, answering product questions from your catalog, and routing complex issues to the right person on your team. These are not robotic IVR menus. These are natural, conversational AI agents that understand context and intent.

We also cover the outbound side: imagine an AI that calls your past-due accounts with a polite, professional reminder, or follows up with customers who haven't reordered on schedule. You will learn how to build and deploy these workflows while keeping the human touch that B2B relationships require.

The session concludes with a practical integration guide for connecting Voice AI to your existing phone system, CRM, and ERP, plus a framework for measuring ROI based on call volume reduction, customer satisfaction, and team productivity.