AI tracks customer purchase patterns and proactively reaches out when it's time to reorder. Catch abandoned carts and missed reorders before they become lost revenue.
Turn predictable buying cycles into predictable revenue. Automatically.
Your customers have buying cycles. Consumables run out. Supplies need replenishing. Equipment needs servicing. These are predictable, recurring revenue opportunities — and you're missing most of them.
Your competitors aren't just waiting for the phone to ring. They're calling your customers when supplies run low. They're showing up right when the buying decision happens. And your customers, being busy people, buy from whoever's in front of them at the right moment.
Meanwhile, abandoned carts pile up. Customers start an order, get distracted, and never finish. That's not lost interest — that's lost attention. A simple reminder would close the sale. But who has time to call every abandoned cart?
What if your best customers got a friendly call right when they're ready to buy again?
Of online carts are abandoned before checkout
Lost annually to abandoned carts (B2B)
Proactive reminders reach customers right when they need to reorder
From purchase history to proactive outreach. Capture revenue that would otherwise walk out the door.
Workd syncs with your ERP and analyzes historical purchase patterns. Learns when each customer typically reorders each product category.
When a customer is approaching their typical reorder window — or has passed it — AI flags them for outreach.
Voice agents call with a personalized reminder. Know exactly what they ordered last time, current pricing, and available inventory.
AI takes the order over the phone, confirms details, and syncs directly to your ERP. No human intervention required.
Friendly, helpful reminders — not pushy sales calls.
"Hi, this is Alex from Pacific Supply calling for Jennifer. We noticed it's been about a month since your last order for safety gloves and respirators — wanted to check if you're running low and need to restock?"
"Oh, good timing actually. Yeah, we're getting low. I was going to put in an order this week anyway."
"Perfect. Last time you ordered 10 cases of the nitrile gloves and 2 boxes of N95s. Want me to set up the same order, or do you need to adjust quantities?"
"Actually, can we bump the gloves to 12 cases? We've got a bigger crew now."
"Done. That's 12 cases of nitrile gloves and 2 boxes of N95s. Total comes to $847.50 and we can have that delivered Thursday. Should I put it on your usual PO?"
Reorder automation adapts to your product mix and customer buying behavior.
Safety supplies, cleaning products, PPE, office supplies — anything customers use up and need to reorder. AI predicts when they'll run low.
Customer started an order online but didn't finish? AI calls within hours to help complete the purchase. "Saw you were looking at..."
AI knows your customers' seasonal patterns. Reach out before winter to stock deicers, before summer for cooling supplies, before busy season for inventory.
Customers with blanket orders or annual contracts? AI tracks against commitment and calls to keep fulfillment on track.
When customers reorder, AI can suggest complementary products or upgrades. "Last time you got the standard version — the pro version is on sale..."
Equipment service agreements, warranty renewals, maintenance contracts — AI tracks expiration dates and proactively reaches out.
Proactive outreach vs. waiting for the customer to call in
AI suggests complementary products during reorder conversations
Helpful reminders build loyalty — busy customers value the proactive service
Workd connects directly to your ERP to analyze purchase history, check inventory availability, verify pricing, and create orders — all in real-time during the call.
We integrate with the ERPs distributors actually use: Epicor Prophet 21, Eclipse, NetSuite, SAP Business One, Sage, Acumatica, Microsoft Dynamics, and QuickBooks.
View all integrations →
Reorder automation pairs well with these AI capabilities for maximum customer lifetime value.
Actually, customers appreciate it when done right. The key is timing — calling when they actually need to reorder, not randomly. Customers value the service because it saves them time and prevents stockouts. They're busy people; a helpful reminder beats running out of supplies mid-project.
AI gets smarter over time. Initial predictions are based on purchase history and industry patterns — typically within a week of the actual reorder point. As customers interact, the model learns their specific patterns and gets more accurate. After a few months, predictions are usually within 2-3 days.
Absolutely. Customers can opt out at any time by simply telling the AI they prefer not to receive reminder calls. You can also configure preferences per account — some customers may want calls, others may prefer email reminders. Respect preferences and you'll build trust.
AI always quotes current pricing from your ERP. If prices have changed significantly, it can proactively mention that: "Just a heads up, pricing on the nitrile gloves went up slightly since your last order — they're now $89 per case instead of $84. Want me to proceed?" Transparent communication builds trust.
Configurable based on your preference. Most effective is 1-4 hours after abandonment — long enough that they're not still on your site, but soon enough that the order is fresh. For B2B, next-business-day morning calls also work well. Test and optimize for your customer base.
Stop waiting for customers to remember to reorder. Let AI bring them back at exactly the right moment.