AI voice agents handle every inbound inquiry — invoice lookup, order tracking, delivery status, payments — instantly and accurately, 24/7.
Your customers get answers in seconds. Your team focuses on what matters.
Your phones ring constantly. Customers calling to check on orders, ask about invoices, confirm delivery times, make payments. The same questions, over and over, all day long.
Your best people are stuck answering routine calls instead of solving real problems. Hold times creep up. Customers get frustrated. You hire more reps, but the math never quite works — labor costs eat into margins while service levels plateau.
And after hours? Voicemail. Customers calling at 6 AM or 9 PM get nothing but a recording. By the time someone calls back, they've already called your competitor.
What if every call got answered instantly — with accurate information, polite service, and real action taken — without adding a single headcount?
Of customers hang up when they can't reach a person quickly
Of inbound calls are routine inquiries AI can handle
Customers expect service outside business hours
Every routine inquiry, handled instantly. Your team only sees the calls that truly need them.
"What's my balance?" "Did my payment go through?" "Can you resend invoice #4521?" AI pulls the data instantly and answers accurately.
"Where's my order?" "Was it shipped?" "What's the tracking number?" AI checks your system and provides real-time status updates.
"When will it arrive?" "Can you confirm delivery?" "I need proof of delivery." AI provides ETA, confirms deliveries, and emails POD documents.
"I want to pay my invoice." "Can I pay by card over the phone?" AI securely collects payment information and processes transactions.
"What time will the driver arrive?" "Can I reschedule my delivery?" AI checks route schedules and coordinates changes in real-time.
"What are your hours?" "Do you carry this product?" "Who's my account rep?" AI answers FAQs and routes complex questions appropriately.
Customer calls in. AI handles it. Your team stays focused on high-value work.
Customer calls your main line. AI answers immediately — no hold time, no phone tree, no "press 1 for..."
AI understands natural speech. "Hi, I'm calling about order 7842" or "Can you check my invoice?" — it gets it.
AI pulls real-time data from your ERP, CRM, or order management system. Accurate, up-to-the-minute information.
Customer gets their answer. AI can also take action — process payments, send documents, update records — not just talk.
Natural, helpful conversations — not frustrating phone trees.
"Thanks for calling Consolidated Electric Supply, this is Sarah. How can I help you today?"
"Hi, yeah, I need to check on an invoice. I think I already paid it but I got another statement."
"Of course, I can look that up for you. Can I get your account number or the phone number on the account?"
"It's 555-234-5678."
"Got it. I see your account — Miller Contracting. You're right, invoice 4521 for $1,247 was paid on February 10th. The statement you received was generated before we processed that payment. Your current balance is zero. Would you like me to email you a confirmation?"
"Yeah, that'd be great. Thanks."
"Done — I just sent that to mike@millercontracting.com. Is there anything else I can help with?"
Total call time: 47 seconds. Zero hold time. Issue resolved. Customer happy.
Handle 10x the call volume without 10x the headcount
Fast answers = satisfied customers who keep buying
Your people handle complex issues, not routine lookups
AI doesn't guess — it knows. Real-time integration with your ERP, order management, and accounting systems means accurate answers every time.
Works with Prophet 21, Epicor, SAP, NetSuite, QuickBooks, Microsoft Dynamics, and more. Plus CRM integration to see full customer history.
View all integrations →
Customer service pairs well with these AI capabilities.
AI is transparent when asked, but sounds natural enough that most customers don't notice or care — they just want their answer fast. In studies, customers rate AI-assisted calls highly when the experience is efficient and accurate.
AI transfers immediately. No arguing, no friction. During business hours, it's a warm transfer with full context. After hours, AI takes a message and schedules a callback. The customer is always in control.
AI pulls data directly from your systems in real-time — the same data your team would see. It doesn't guess or hallucinate. If data isn't available, AI says so and offers to connect the customer with someone who can help.
Yes. Modern speech recognition handles regional accents, background noise, and varied speaking styles. If AI doesn't understand something, it politely asks for clarification — just like a human would.
Absolutely. Payment processing is PCI-compliant. Card numbers are captured securely and never stored in call recordings or transcripts. The same security standards as any enterprise payment system.
Stop losing customers to hold times. Let AI answer instantly while your team focuses on high-value work.