AI voice agents follow up on aging invoices, negotiate payment plans, and recover revenue — without awkward conversations for your team.
Professional. Persistent. Tireless. Collect what you're owed while preserving customer relationships.
Cash is king — but it's sitting in your receivables instead of your bank account. Your AR team is stretched thin, making the same calls over and over to the same customers. The awkward conversations pile up. Accounts slip through the cracks. And your DSO keeps climbing.
The math doesn't work. A typical AR rep can make 40-50 calls per day. With thousands of overdue invoices, most never get called at all. The ones that do often get just one follow-up before someone moves on to more urgent fires.
Meanwhile, your customers aren't bad people — they're busy people. They fully intend to pay, but your invoice is competing with a hundred other priorities. A timely, professional reminder is often all it takes.
What if every overdue invoice got consistent, professional follow-up — automatically?
Average uncollected AR for mid-market companies
Of invoices never receive a follow-up call
Average DSO in distribution
From aging invoice to payment commitment in four steps. Consistent follow-up without human intervention.
Workd connects to your ERP and pulls aging data nightly. Knows exactly which invoices are 30, 60, 90+ days overdue.
Voice agents call AP contacts with friendly, professional reminders. Know the invoice details, customer history, and payment terms.
AI handles common scenarios: payment plans, dispute resolution, payment link delivery. Gets commitments and logs them.
Every interaction logged to ERP. Follow-up scheduled automatically. Escalates to human AR for complex situations.
Professional and empathetic — preserving the relationship while getting results.
"Hi, this is Alex calling from Johnson Supply regarding invoice #4892 for $3,247.50. It was due on January 15th and I wanted to check in on the status. Is this a good time?"
"Oh, yeah, sorry about that. We've been swamped and I think that one got missed in the approval queue."
"No problem at all — I completely understand how that happens. Would it help if I sent over a payment link you can use to process it directly? Or if you'd prefer to spread it out, we can set up a quick payment arrangement."
"The payment link would be great actually. Can you text it to me?"
"Absolutely. I'll send that to the number I called right after we hang up. Thanks so much for taking care of this, and please don't hesitate to reach out if anything else comes up."
AI collections adapts to your specific AR challenges and customer relationships.
Different messaging for 30, 60, 90-day overdue. Escalating urgency with appropriate tone for each stage.
AI can negotiate and set up payment arrangements within your pre-defined parameters. Split payments, extended terms.
When customers cite billing disputes, AI captures details and routes to the right person while still pursuing valid balances.
Instantly send SMS or email payment links during the call. Reduce friction between "yes I'll pay" and actual payment.
AI captures payment commitments and automatically follows up if they're not kept. No more broken promises falling through cracks.
Flag high-value customers for human-only outreach or gentler AI messaging. Protect your most important relationships.
Workd connects directly to your ERP's AR module. Real-time aging data, customer payment history, invoice details, and credit information — all available to the AI during calls.
We integrate with the ERPs distributors actually use: Epicor Prophet 21, Eclipse, NetSuite, SAP Business One, Sage, Acumatica, Microsoft Dynamics, and QuickBooks.
View all integrations →
AR collections pairs well with these workflows for a complete customer lifecycle.
Sometimes late payers become dormant. Win them back with targeted re-engagement.
Drive repeat business with proactive reorder outreach — and collect on the front end.
AI handles inbound inquiries 24/7 — invoice lookup, tracking, payments, and more.
A win for everyone who touches AR — from the CFO to the outside sales rep.
Recover cash faster — without hiring. Reduce aging AR and improve cash flow with automated outreach that works 24/7, without adding headcount.
Tireless, accurate follow-up on every invoice. AI handles the routine calls so your team can focus on complex disputes and high-value accounts.
Let your team focus on selling, not chasing invoices. Use AI as the "bad cop" so reps can stay focused on revenue and relationships.
Maintain customer relationships without going soft on payments. AI handles awkward conversations so you can focus on the road.
Actually, it often improves them. AI provides consistent, professional follow-up without the emotional charge that can creep into human collection calls. Customers appreciate clear communication and easy payment options. And because AI follows up reliably, issues get resolved faster — before small balances become relationship-damaging disputes.
When a customer mentions a dispute — wrong quantity, damaged goods, pricing issue — AI captures the details, acknowledges the concern, and immediately routes it to your AR team for investigation. It won't keep pushing for payment on disputed invoices, but it will continue to follow up on any undisputed balances.
Absolutely. You define when first contact happens, how many follow-ups occur, what tone to use at each stage, and when to escalate to humans. Different customer segments can have different cadences — maybe you're gentler with long-time customers and more aggressive with new accounts that haven't established trust yet.
AI informs customers if they're on credit hold and explains what's needed to resolve it. But credit limit and hold decisions remain with your team. AI can flag accounts that might need holds and provide context for those decisions, but it won't make them autonomously.
Yes. Workd integrates with major payment processors to generate secure payment links during calls. Customers can pay immediately via credit card, ACH, or other methods you accept. Payments flow back to your ERP automatically.
Stop leaving money on the table. Let AI handle the uncomfortable conversations while you focus on growing the business.