INBOUND VOICE AI

80% of Your B2B Calls Go to Voicemail.

How Many Sales Are You Losing?

AI answers every inbound call in under 2 rings. It greets customers by name, pulls their account history from your ERP, handles routine requests, and routes the complex ones to your team — with full context. 24 hours a day, 7 days a week.

The Real Cost of Voicemail

80%

of B2B calls go unanswered during peak hours — customers get voicemail, not help

75%

of callers won't leave a voicemail — they just hang up and call your competitor

35-50%

of sales go to the first responder — speed isn't a nice-to-have, it's revenue

Your phone rings. Your team is busy with customers, in meetings, or it's after hours. The call goes to voicemail. The customer hangs up. They call someone else. You never know what you lost.

This isn't a small problem. For a distributor doing $20M in revenue, even a 2% miss rate on inbound calls represents $400K in potential lost orders annually.

What the pilot will show you:

During your 30-day pilot, you will see exactly how many calls were answered that would have gone to voicemail, how many were resolved without human intervention, and what revenue those calls represent. The data comes from your own business — no guesswork, no industry averages.

How It Works

Three steps. Two rings. One seamless experience for your customer.

STEP 1

Call Comes In

Customer calls your number. AI answers in under 2 rings — no hold music, no phone tree, no "press 1 for sales."

STEP 2

AI Answers

Greets the customer by name (caller ID + CRM lookup), pulls ERP context, and handles the request conversationally.

STEP 3

Outcome

Order placed, status provided, appointment booked, or call routed to your team with full context. Every interaction logged in your CRM.

Key Capabilities

Answers in under 2 rings, every time
Greets customers by name using caller ID
Pulls real-time ERP data for context
Handles orders, status checks, and scheduling
Routes complex calls to humans with full context
Logs every interaction in your CRM automatically

What Inbound AI Handles

Six common inbound call types that AI resolves without human intervention.

Order Status

"Where's my order?" AI pulls real-time tracking data and delivery ETAs from your ERP. No hold time, no callbacks.

Pricing & Availability

"What's the price on 2-inch copper elbows? Got any in stock?" AI checks inventory and pricing in real time, including customer-specific pricing tiers.

Simple Order Entry

"I need to reorder my usual — 50 cases of fryer oil and 20 cases of sanitizer." AI places the order directly into your ERP.

Appointment Scheduling

"Can I schedule a delivery for Thursday morning?" AI checks available slots and books it — synced to your calendar and dispatch system.

After-Hours Coverage

Customer calls at 11 PM? AI handles it the same as 11 AM. No overtime. No answering service. No missed revenue.

Smart Call Routing

Complex issues? AI gathers context first, then routes to the right person with a full summary. No cold transfers, no repeating the problem.

Sample Conversation

A real example of how Inbound Voice AI handles a routine call.

Inbound Voice AI

Metro Supply Co. — Incoming Call

Live

"Good morning, Metro Supply. This is the AI assistant. How can I help you today?"

"Hey, this is Dave from Baker Construction. I need to check on my order from Tuesday and add a few things."

"Hi Dave! I've pulled up Baker Construction — account 3847. Your Tuesday order, PO number 9214, shipped yesterday and is scheduled for delivery tomorrow morning by 10 AM. What would you like to add?"

"Great. I need 200 feet of 3/4 inch EMT and a box of compression couplings."

"Got it. 200 feet of 3/4 inch EMT — that's 20 sticks at $4.85 each, so $97.00. And a box of 50 3/4 inch EMT compression couplings at $1.20 each, so $60.00. Your account pricing is applied. Total addition is $157.00. Want me to add this to tomorrow's delivery?"

"Yeah, that works. Thanks."

"Done. I've added both items to your delivery tomorrow. I'll send a confirmation to your email on file. Anything else, Dave?"

"Nope, that's it. Appreciate it."

Total call time: 47 seconds — Order placed, delivery updated, confirmation sent, CRM logged

Works With Your Phone System

RingCentral Zoom Phone Vonage Dialpad 8x8 Twilio

What the Pilot Includes

A structured 30-day program designed to show you exactly how Inbound Voice AI performs in your environment.

Custom Configuration

AI is configured with your product catalog, customer data, pricing tiers, and business rules. Greeting scripts, call routing, and escalation paths are tailored to your operation.

Measurable Outcomes

You will see exactly how many calls were answered, how many were resolved without human intervention, after-hours call volume, and any orders captured. Weekly reports track performance throughout the pilot.

Clear Go/No-Go Decision

At the end of 30 days, you get a full results presentation with ROI analysis based on your actual data -- giving you the information you need to decide whether to continue, expand, or walk away.

Pilot Pricing

$4,500

30-day Inbound Voice AI Pilot

Up to 500 inbound calls handled
Custom AI script and greeting
Phone system integration
CRM/ERP data connection
Call recording and transcripts
Weekly performance reports
Dedicated implementation manager
Results presentation with ROI analysis

Need more time? 60-day extended pilot: $6,000 (up to 1,500 calls)

Start Your Pilot

Frequently Asked Questions

What happens to calls the AI can't handle?

The AI smoothly transfers the call to a live team member — during business hours. After hours, it takes a detailed message and creates a priority follow-up task for the next business day. Every transfer includes full context so the customer never has to repeat themselves.

Will customers know they're talking to AI?

Yes — we recommend transparency. The AI identifies itself as an AI assistant. But the experience is so natural and efficient that most customers prefer it over hold times and phone trees. The pilot will measure customer satisfaction directly so you can see how your customers respond.

How long does setup take?

Typically 1-2 weeks from kickoff to live calls. The first week is discovery, script writing, and integration setup. The second week is testing and tuning. Your team needs about 2-3 hours total during setup — we handle the rest.

What if we exceed the pilot call limit?

We won't shut the AI off mid-pilot. If you're approaching the limit, we'll let you know and discuss options — usually a sign the pilot is working well. Additional calls are billed at a reasonable per-call rate, and we'll always get your approval first.

Does it support multiple languages?

Yes. The AI supports English and Spanish natively, with additional languages available. It can detect the caller's language and switch automatically — especially useful for distributors serving diverse customer bases.

Stop Losing Calls. Start Your Pilot.

Every unanswered call is lost revenue. See how Inbound Voice AI works for your business in just 30 days.