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E-Commerce Meets Distribution AI
Using Shopify for B2B? Add voice ordering, AI customer service, and proactive outreach to transform your online store into a complete distribution platform.
See It In ActionOrders
Real-time order sync
Customers
B2B customer accounts
Products
Inventory and variants
Pricing
B2B price lists
More distributors are discovering Shopify's B2B capabilities. The platform that revolutionized e-commerce retail is now making inroads into wholesale. Shopify Plus B2B features — company accounts, custom pricing, draft orders — make it viable for distribution.
But Shopify is built for self-service. Customers browse, add to cart, checkout. That's great for some orders, but distribution relationships need more. Customers who prefer to call. Proactive outreach. AR collection. Reorder reminders.
Workd adds the human touch — via AI — that Shopify's self-service model lacks.
Some customers prefer calling. AI takes phone orders and creates them in Shopify — with their account pricing.
"Where's my order?" AI handles status inquiries by pulling real-time data from Shopify.
AI identifies buying patterns and reaches out proactively. "Time to reorder your monthly supplies?"
For accounts with net terms, AI handles AR collection calls and payment follow-up.
Lapsed customers get a call, not just an email. Personal touch at scale.
Before calling customers, reps get AI-powered briefs on order history and patterns.
Full GraphQL API access for orders, customers, products, and inventory.
Real-time events for order updates, customer changes, and fulfillment.
Company accounts, customer-specific pricing, draft orders, net terms.
E-commerce convenience + AI-powered distribution relationships. The complete B2B platform.
See Shopify + AI