Integrations/RingCentral
RingCentral+Workd

RingCentral + Workd

Unified Communications + AI

Already using RingCentral for business communications? Add AI agents that integrate with your existing phone system.

See It In Action

Integration Capabilities

Call Handling

AI handles calls on RingCentral lines

Transfer to Humans

Seamless handoff to your team

Call Analytics

Combined human + AI reporting

Messaging

SMS through RingCentral

Why RingCentral + Workd?

Many distributors already run their business phones on RingCentral. It's a great unified communications platform — phone, video, messaging in one place. Your team knows it, your IT manages it, your numbers are there.

Adding Workd means your AI agents can use the same phone infrastructure. Customers call your RingCentral numbers and AI handles routine inquiries. AI makes outbound calls that show your RingCentral caller ID. When conversations need humans, transfer is seamless.

One phone system. Human and AI together.

Integration Patterns

Inbound Handling

AI agents answer RingCentral lines for common queries: order status, account balance, inventory checks. Escalate to humans when needed.

  • ✓ Answer calls on your numbers
  • ✓ Handle routine inquiries
  • ✓ Warm transfer to team members
  • ✓ Capture call summaries

Outbound Campaigns

AI makes outbound calls for AR collection, customer reactivation, and follow-up. Calls show your RingCentral caller ID.

  • ✓ Use your business caller ID
  • ✓ High-volume calling
  • ✓ Call recording
  • ✓ Unified call history

Technical Integration

Workd connects to RingCentral through their robust API platform.

RingCentral APIs

Full access to call control, messaging, and analytics through RingCentral's REST APIs.

WebRTC

Real-time audio handling for natural AI conversations.

Webhooks

Event-driven integration for call events and messaging.

Keep Your Phone System. Add AI.

RingCentral handles unified communications. Workd adds intelligent automation. Together, they're complete.

See RingCentral + AI