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Modernize Without Ripping It Out
Add AI capabilities to Prophet 21 or Eclipse without replacing your ERP. Keep your foundation, gain modern capabilities.
See Integration DemoOrders
Bi-directional order sync
Customers
Real-time customer data
Inventory
Live stock across branches
Pricing
Customer-specific pricing tiers
Your Epicor system has been the backbone of your distribution operation for years — maybe decades. Prophet 21 handles your inventory. Eclipse manages your orders. The data is solid, your team knows the workflows, and frankly, the thought of replacing it makes everyone's stomach turn.
But here's the reality you're facing: your competitors are starting to move faster. Their sales reps are placing orders from the field with voice commands. Their customers are getting instant answers about inventory and pricing.
The good news? You don't have to choose between your reliable Epicor foundation and modern AI capabilities.
Your field rep visiting a customer can place an order by voice: "Add 50 units of SKU 4429 to the cart for Johnson Supply." The AI translates to Epicor transactions, checks real-time inventory, and confirms availability — all while keeping eyes on the customer.
"What's our stock position on copper fittings across all branches?" Instead of running reports or navigating multiple screens, your team gets conversational access to inventory data with results formatted for the actual question.
Before walking into an account: "What has Metro Plumbing ordered in the last six months? Any open quotes or returns?" The AI pulls transaction history, identifies patterns, and surfaces the information that makes the conversation productive.
AI monitoring identifies when key accounts' ordering patterns change, when inventory levels suggest a reorder, or when pricing anomalies appear. Insights pushed to the right people without running reports.
Prophet 21's REST API capabilities have expanded significantly. Eclipse offers web services for real-time data access.
When your Epicor version supports modern APIs, that's your path of least resistance.
For older installations or incomplete API coverage, read-only database access provides a solid alternative.
Query SQL Server directly for information, use APIs for writes.
Some environments benefit from an integration layer handling communication between AI and Epicor.
Handles complexity so neither system needs heavy customization.
You're not customizing the ERP, not modifying its database schema, not creating upgrade blockers. The AI layer sits alongside Epicor, communicating through standard interfaces.
Based on typical patterns in distribution AI augmentation.
Faster
Field order entry through voice interfaces
Seconds
To answer availability questions vs. minutes
Proactive
Inventory alerts before stockouts happen
Instant
Pipeline and performance data without waiting
You don't have to boil the ocean. The most successful Epicor modernization projects start with a specific pain point:
Field reps frustrated with mobile access?
→ Start with voice-enabled ordering
Customer service buried in availability calls?
→ Start with conversational inventory queries
Sales managers flying blind?
→ Start with AI-powered dashboards and alerts
Pick one workflow. Prove the value. Expand from there.
The question isn't whether to replace it. The question is what you're going to build on top of it.
See What AI Can Add to Epicor