Plumbers are problem-solvers on a deadline. They call from under a sink, need a specific fitting, and need to know you have it before they drive across town.
Voice ordering. Instant availability. Quote automation. Will-call coordination. Showroom scheduling. All working together.
A plumber calls from a job site. They're under a sink, water's dripping, and they need a specific PEX fitting — not the one they usually use, something unusual for an older system. Can you tell them if you have it before they waste 30 minutes driving to find out?
Service plumbers consistently choose their supplier based on who can answer availability questions fastest — not price. Speed wins the order.
Plumbing distribution has a unique split personality. On one side, you have service plumbers who need parts now — they're at a job, the customer is waiting, and whoever has the fitting wins the sale. On the other side, you have commercial contractors running multi-million-dollar projects who need detailed quotes, project tracking, and job-site delivery coordination.
Meanwhile, your showroom is booking appointments manually, losing track of leads. Your counter staff is answering the same availability questions over and over — "Do you have it? Do you have it? Do you have it?" — when they could be helping contractors with complex jobs. Good contractors are buying from whoever answers the phone fastest.
AI handles both. For service plumbers: instant availability, voice ordering from the truck, no hold times. For commercial contractors: automated quoting, project tracking, delivery coordination. Your team focuses on relationships and the complex stuff that actually requires expertise.
Five pillars that transform how plumbing distributors serve contractors and protect revenue.
AI handles routine availability checks and quote requests. Reps focus on commercial project relationships, showroom sales, and growing share with key contractor accounts.
Track both service plumbers (high frequency, small orders) and commercial contractors (project-based, large orders). AI adapts communication style to each segment.
AI learns plumber patterns — from frequent PEX and fitting restocks for service plumbers to project phase needs for commercial contractors.
Frozen pipe season spikes demand for repairs. Summer brings remodels. AI helps capture every emergency call during peaks and keeps accounts engaged during slow periods.
Make every plumber feel like your most important customer. Service plumbers get instant availability answers. Commercial contractors get fast, accurate project quotes. Everyone gets consistency.
From quick service calls to showroom appointments — AI handles the workflows that keep plumbing distribution moving.
Plumbers call and describe what they need in their own words. "I need a three-quarter inch PEX to copper adapter — do you have it?" AI understands the request, checks real-time inventory across all branches, and gives an immediate answer — including alternatives if the exact item isn't in stock.
Commercial job quotes that used to take hours now take minutes. AI parses materials lists in any format — PDFs from engineers, handwritten lists, spreadsheets — matches products, calculates account-specific pricing with job discounts, and generates professional quotes ready to send.
Orders placed, picked, and waiting — but the plumber doesn't know it's ready. AI automatically notifies when orders are ready for pickup, sends reminders for unclaimed orders, and helps manage counter traffic so plumbers spend less time waiting.
AI handles showroom appointment booking — captures customer details, project information, and budget range, then schedules with the right consultant based on expertise and availability. Sends confirmations, reminders, and follow-ups automatically.
AI learns contractor patterns and proactively reaches out when they should be reordering. For service plumbers: "You usually grab more PEX fittings around this time — want me to have your usual kit ready?" Captures revenue before they think to call someone else.
Plumbing contractors are notoriously slow to pay — they're waiting on their own customers. AI handles polite, persistent collection calls, understands payment situations, and escalates to your team only for complex cases. Professional persistence without damaging relationships.
Service plumbers check availability and reserve at counter in seconds, not minutes on hold
Book more showroom appointments with AI scheduling that works around the clock
Improve cash flow through automated, consistent AR follow-up on every account
Workd connects to your existing systems — not as a bolt-on, but as a true extension. AI agents have real-time access to inventory, customer-specific pricing, showroom data, and order status across all branches.
We integrate with the ERPs plumbing distributors actually use:
Workd serves distributors across the construction trades. See how AI works in related verticals.
Similar contractor dynamics — job-site ordering, project quoting, will-call.
Parts lookup, equipment matching, service contractor support.
Larger orders, yard operations, same contractor relationships.
See the full platform capabilities for wholesale distributors.
See how AI can help your team focus on relationships while automation handles the routine — without disrupting what already works.
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