Your contractors are on rooftops and in basements. They need parts now — not when they get back to the truck. AI puts instant ordering in their pocket.
Voice parts lookup. Equipment identification from photos. Service call scheduling. Inventory visibility across branches. All connected to your systems.
It's 95 degrees. A technician is standing on a commercial rooftop next to a dead compressor. The customer's employees are sweating. The tech needs a replacement compressor for a Carrier 24ACC636 — but the model plate is faded, they can't remember your part number, and typing on a phone screen with work gloves in direct sunlight is basically impossible.
The vast majority of HVAC service calls are emergency or same-day — techs can't wait for parts, and customers can't wait for comfort.
Meanwhile, your counter staff is slammed with calls during peak season. Phones ring constantly. Techs wait on hold. Every minute on hold is a minute that customer is without AC. And when the tech finally gets through, they might not have the exact model number — leading to multiple calls, wrong parts, and frustrated everyone.
Your competitors are investing in apps and e-commerce, but contractors don't want to learn another system. They want to order the way they work — by talking about equipment, not part numbers. "I need a compressor for the Carrier rooftop unit at the strip mall on Main Street" should be enough.
AI changes the game. Voice ordering that understands HVAC equipment. Photo-based equipment identification. Parts cross-referencing that happens in seconds. Your techs order while they're still on site, your counter handles the complex stuff, and everyone wins on speed.
From photo to parts ordered in under 60 seconds — tech never leaves the roof.
Five pillars that transform how HVAC distributors serve contractors and protect revenue.
AI handles routine availability checks and order entry. Reps focus on winning new contractor accounts and growing wallet share with existing customers.
Track contractor accounts, credit, equipment preferences, and service territories. AI alerts you when accounts need attention or show churn risk.
AI learns contractor purchasing patterns — consumables like filters and refrigerant, seasonal equipment prep, maintenance part kits — and proactively reaches out.
HVAC demand swings wildly with weather. AI helps you capture every dollar during peak season without burning out your team, and stay connected during slow months.
Make every contractor feel like your most important customer. AI ensures fast answers, accurate orders, and proactive communication — whether they're a one-truck shop or a major HVAC company.
Not demos. Not promises. These are the workflows running in production at HVAC distributors right now.
"I need a compressor for a Carrier 24ACC636, delivered to 4421 Industrial Parkway by 2 PM." AI identifies the equipment, finds compatible parts across all manufacturers, checks inventory at multiple branches, and places the order — all hands-free from the rooftop.
Tech snaps a photo of the unit's data plate — even if it's faded, dirty, or partially obscured. AI reads the model number, identifies the equipment manufacturer, generation, and tonnage, and pulls up compatible parts. No more hunting through catalogs for units they've never seen.
Homeowners call your contractor customers to schedule service. AI handles the entire conversation — captures the problem, checks technician availability and skills, books the appointment, sends confirmation. Your dispatch team handles exceptions, not routine booking.
Contractors need quotes for replacement systems — fast. AI handles load calculations, equipment selection, and accessory bundling. Send a professional quote while the homeowner is still thinking about it, not after they've called three other companies.
AI reaches out to homeowners before peak season: "Summer's coming — time to schedule your AC tune-up?" Captures maintenance appointments when customers are thinking about it, not when they're desperate and lines are longest.
HVAC contractors are often waiting on their own receivables before they can pay you. AI handles polite, persistent collection calls, understands seasonal cash flow patterns, negotiates payment plans, and escalates only when needed. Professional persistence without burning relationships.
Save tech time on parts lookup and ordering so they can complete more service calls
Identify equipment from photos — even faded or damaged data plates
Book more pre-season maintenance appointments through proactive outreach campaigns
Workd connects to your existing systems — not as a bolt-on, but as a true extension. AI agents have real-time access to inventory, contractor pricing tiers, equipment compatibility databases, and order status across all branches.
We integrate with the ERPs HVAC distributors actually use:
Workd serves distributors across the construction and mechanical trades. See how AI works in related verticals.
Similar contractor dynamics — will-call, job-site delivery, project quoting.
Contractor ordering, project quoting, will-call management.
Larger orders, yard operations, same contractor relationships.
MRO supplies, plant accounts, technical product expertise.
Yes. Our vision AI is trained on data plates from all major manufacturers — Carrier, Trane, Lennox, Rheem, Goodman, and more. It handles faded plates, partial model numbers, and can identify equipment even when the data plate is damaged. Human backup is available for edge cases.
Our voice AI uses noise cancellation and is trained on field conditions. If voice isn't working well, techs can seamlessly switch to text or photo-based ordering. The AI confirms back what it heard and lets techs correct before placing orders.
No — it frees them. AI handles the routine orders so your counter team can focus on complex quotes, problem-solving, and relationship building. Your team can handle significantly more volume without adding headcount.
AI scales instantly. During heat waves when call volume triples, AI handles the surge without hold times. Your team handles the same number of complex calls while AI absorbs the volume spike. No seasonal hiring, no burned-out staff.
Most HVAC distributors are live in 4-6 weeks. We have pre-built connectors for common ERPs (Eclipse, Prophet 21, SXe) and equipment databases. The longest part is usually training AI on your specific product catalog and pricing structures.
See how voice-first AI can help your contractors order faster and your team work smarter — without burning out during peak season.
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