Industries

Electrical Distribution

Your contractors are on job sites, not at desks. They need materials now — quoted accurately, available at will-call, delivered to the site. AI makes it happen.

Voice ordering for contractors. Instant project quoting. Will-call management. Job-site delivery coordination. All connected to your inventory and pricing.

Electrical distribution

The Electrical Distribution Reality in 2026

Electrical distribution moves at the speed of construction. Your customers are electricians on job sites — they don't plan purchases weeks in advance. They're mid-project, realize they need 200 feet of 10/3 Romex and a panel upgrade kit, and they need it before the inspection tomorrow morning. Whoever can get them materials fastest wins the order.

Contractors consistently rank responsiveness as their top vendor selection criterion — speed and availability often matter more than price when choosing where to buy.

Your counter staff is slammed with calls from contractors who can't wait on hold. Project quotes — especially for commercial jobs with hundreds of line items — take hours to assemble, and by the time you send it, the contractor has already gotten a quote from someone else. Will-call orders sit in staging because nobody called the contractor to say they're ready. Job-site deliveries require manual coordination between sales, warehouse, and drivers.

Meanwhile, the big nationals are investing heavily in technology. They're offering mobile apps, real-time inventory, and instant quoting. You can't compete on their scale — but you can compete on relationships, local knowledge, and speed. That's where AI changes the game.

AI doesn't replace your team — it amplifies them. Contractors order by voice from the job site while your reps focus on the complex quotes and the relationships that matter. Will-call coordination is automatic. Your team wins on speed without burning out.

How AI Transforms the Contractor Order Flow

Contractor calls from job site AI Voice Agent processes order ERP System inventory + pricing Confirmed ready for pickup 0 sec 30 sec 45 sec < 90 sec total

From call to confirmed order in under 90 seconds — no hold time, no manual entry.

The Workd Framework

How Workd Works for Electrical Distribution

Five pillars that transform how electrical distributors serve contractors and protect revenue.

For Your Sales Reps

AI handles routine orders and quote assembly. Reps focus on winning large project bids, building contractor relationships, and growing account penetration.

  • • Project history and job tracking
  • • Instant access to contractor pricing
  • • AI-generated quote drafts for review
  • • Cross-sell recommendations per job type

Contractor Management

Track contractor accounts, job sites, credit limits, and preferred products. AI alerts you when accounts need attention or competitors might be gaining ground.

  • • Job site–level tracking
  • • Credit limit monitoring
  • • Contractor certification tracking
  • • At-risk account early warning

Electrical Reorder Cycles

AI tracks project phases and contractor patterns. When a job typically needs a wire restock or breaker order, AI reaches out proactively — capturing the sale before they call someone else.

  • • Project milestone–based outreach
  • • Consumables restock reminders
  • • Van stock replenishment
  • • "Your usual order" quick reorder

Seasonality Protection

Construction peaks in spring and summer. AI helps you capture every order during the rush without overwhelming your team, and reactivate dormant accounts during slow months.

  • • Peak season 24/7 ordering
  • • Winter dormant account outreach
  • • Permit-based opportunity alerts
  • • Counter queue optimization

Contractor Experience

Make every electrician feel like your most important customer. AI ensures instant answers, accurate quotes, and proactive communication — whether they're a solo shop or a 50-person crew.

  • • Voice ordering from job sites
  • • Instant will-call confirmations
  • • Real-time job-site delivery ETAs
  • • Quote turnaround in minutes
  • • Order history always accessible
  • • Preferred products remembered

What AI Actually Does for Electrical Distributors

Not demos. Not promises. These are the workflows running in production at electrical distributors right now.

Voice Ordering from Job Sites

"I need a 200-amp panel, 20 15-amp breakers, and 500 feet of 12/2 wire to the Maple Street job site." AI processes the order, applies contractor pricing, checks inventory across branches, confirms delivery window, and creates the order — hands-free ordering from a ladder.

  • Natural language product lookup — "give me the 200-amp main breaker panel"
  • Contractor-tier pricing automatically applied
  • Multi-branch inventory visibility in real-time
  • Handles product substitutions and alternatives

Instant Project Quoting

Contractors send a materials list by email, text, or photo — in any format. AI parses the list, matches products to your catalog, calculates contractor-specific pricing with job discounts, and generates a professional quote. What took hours now takes minutes.

  • Parse any format — PDF takeoffs, handwritten lists, photos
  • Automatic product matching with confidence scores
  • Job-specific pricing and volume discounts
  • One-click quote conversion to order

Will-Call Management

Orders placed, picked, and waiting — but the contractor doesn't know. AI automatically notifies contractors when orders are ready via their preferred channel (text, call, email), sends reminders if not picked up, and helps manage counter traffic during peak hours.

  • Automatic ready notifications — text, call, or email
  • Pickup reminders for aging orders
  • ETA-based queue management
  • Counter staff sees who's coming and when

Job-Site Delivery Coordination

Contractors need materials at the job site, not your branch. AI coordinates delivery scheduling, handles special instructions (gate codes, site contacts), optimizes routes, and sends real-time ETA notifications so crews know exactly when materials arrive.

  • Flexible delivery windows by job site
  • Real-time ETA notifications to contractors
  • Photo proof of delivery
  • Site instructions remembered per job

Proactive Reorder Outreach

AI learns contractor purchasing patterns and project timelines. When a contractor usually reorders wire at this point in a project, AI reaches out proactively: "Your Maple Street job usually needs a wire restock around now — want me to send the usual?" Captures revenue before they think to call someone else.

  • Pattern detection across all jobs and contractors
  • Project milestone–based outreach
  • Upsell suggestions based on job type

AR Collection for Contractor Accounts

Contractors are notoriously slow to pay — they're waiting on their own receivables. AI handles polite, persistent collection calls, understands payment timelines, negotiates partial payments, and escalates to your team only when needed. Professional persistence without burning relationships.

  • Accelerate collections through consistent follow-up
  • No accounts slip through the cracks
  • Payment commitment tracking

What Electrical Distributors Can Expect

Voice
Ordering from job sites
Faster
Project quoting — minutes, not hours
24/7
Ordering availability
Grow
Revenue by capturing more orders

Free up rep time spent on order entry and quote preparation for relationship-building

Improve cash flow through automated, consistent AR follow-up

Send more quotes per rep by automating the assembly process

Deep ERP Integration for Electrical

Workd connects to your existing systems — not as a bolt-on, but as a true extension. AI agents have real-time access to inventory, customer-specific pricing matrices, job costing, and order status across all branches.

We integrate with the ERPs electrical distributors actually use:

  • Epicor Eclipse — full bi-directional sync
  • Epicor Prophet 21 — pricing, inventory, orders
  • Infor SXe — electrical-specific workflows
  • NetSuite — cloud-native integration
  • SAP Business One — enterprise-grade
View all integrations →
Epicor
NetSuite
Sage
SAP
Dynamics
Acumatica

Related Distribution Verticals

Workd serves distributors across the construction and industrial supply chain. See how AI works in related verticals.

Ready to Win on Speed?

See how AI can help your contractors order faster and your team work smarter — without disrupting what already works.

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