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The Modern Alternative to Epicor

If you're running distribution on Epicor—Prophet 21, Eclipse, or another product—you know the platform. Proven, reliable, decades of service.

But you've also felt the friction: clunky interfaces, limited automation, difficult customizations. Workd offers AI-native distribution built for the 2020s.

Quick Comparison

Architecture
AI-native, modern vs Traditional ERP
Voice Automation
Built-in AI agents vs Not available
Order Automation
AI-powered vs Manual/basic EDI
User Interface
Modern, intuitive vs Legacy
Implementation
Weeks vs Months to years

Why Distributors Consider Leaving Epicor

The Interface Problem

Epicor interfaces feel dated. Prophet 21's Windows-style screens and Eclipse's terminal heritage show their age. New hires take months to become proficient.

Limited Automation

Epicor wasn't built for the AI era. Phone orders still require manual entry. Email orders need human processing. The system manages your business—it doesn't run it.

Customization Complexity

Epicor customizations are expensive and fragile. Modifications can break with upgrades. The cost of adapting Epicor often exceeds the software's value.

Upgrade Anxiety

Major Epicor upgrades are significant projects. Customizations may break. Many distributors stay on older versions because upgrades are so disruptive.

What Workd Does Differently

AI-Native, Not AI-Added

Workd was built with AI at its core, not retrofitted with automation features:

  • Voice AI agents answer phones and take orders 24/7
  • Intelligent order processing handles email, fax, and portal automatically
  • Smart workflows learn your business patterns and adapt
  • Predictive capabilities surface insights without configuration

Modern User Experience

Workd's interface was designed for today's users:

  • Clean, intuitive workflows mean faster adoption
  • Mobile-first design works on any device
  • Team focuses on customers, not software navigation
  • Training measured in days, not months

Unified Platform

No more managing separate systems:

  • ERP and order management
  • CRM and customer information
  • eCommerce and portal
  • Voice and phone systems
  • Analytics and reporting

Flexible by Design

Workd adapts to your processes through configuration, not custom development:

  • Changes happen quickly
  • No fragile code modifications
  • Seamless updates without disruption

Feature Comparison

Order Management

Phone order entryWorkd (AI)
Email processingWorkd (AI)
EDIBoth ✓
Web portalWorkd native
Order promisingWorkd (AI)

Operations

Inventory mgmtBoth ✓
Warehouse mgmtBoth ✓
PurchasingBoth ✓
ReportingWorkd (modern BI)

Technology

Cloud nativeWorkd ✓
Mobile accessWorkd (full)
Modern APIsWorkd
Seamless updatesWorkd

Migration from Epicor

What You Keep

  • • Customer and vendor data
  • • Historical transactions
  • • Product information & pricing
  • • Inventory data
  • • Open orders & commitments

What Improves

  • • Order entry becomes automated
  • • Customer service gets AI assistance
  • • Reporting becomes real-time
  • • Mobile access becomes comprehensive
  • • UX becomes intuitive

What Changes

  • • Less training required (modern UX)
  • • AI-native, not rule-based
  • • Platform vs. point solutions
  • • Modern cloud support

Common Concerns Addressed

"We've customized Epicor heavily."

Many Epicor customizations exist because the base product lacked flexibility. Workd's configurable architecture often achieves the same outcomes without custom code. We'll evaluate your customizations and show what's native vs. what requires migration.

"Our team knows Epicor."

They also remember when they didn't. Workd's modern interface means faster proficiency—typically days, not months. Teams often report the transition is smoother than expected.

"Migration seems risky."

Every ERP migration has risk, but the risk of staying on aging technology also grows. We provide detailed migration planning and parallel operation periods to ensure continuity.

Is Workd Right for You?

Workd Is a Strong Fit If...

  • Phone and email orders are significant and largely manual today
  • Your team fights the software more than uses it productively
  • Customizations have made upgrades difficult
  • You want AI capabilities without bolting on point solutions
  • Modern UX would help recruitment and retention
  • You're a mid-market distributor ($10M-$500M)

Epicor Might Still Be Right If...

  • You've recently completed a major Epicor implementation
  • Your business requires functionality Workd doesn't yet offer
  • You're an enterprise distributor ($1B+) with complex multi-entity needs
  • Industry-specific Epicor vertical solutions match your niche exactly
  • Your Epicor implementation works well and you see no gaps

See the Difference

The best way to understand what's possible is to see it. Book a demo and we'll show you what AI-native distribution looks like, discuss your Epicor pain points, and give you an honest assessment of fit.

Request a Demo